How personal information is handled when you enquire about Mercer + Oak or use this website.

Effective: 27 May 2026  ·  Last updated: 27 May 2026

Mercer + Oak is a residential development by Shaw Building Group, marketed in partnership with The Property Collective Projects. This Privacy Policy explains how personal information collected through this website, the enquiry form, and any direct contact with the project is handled.

We are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy sets out, in plain terms, what we collect, why, who we share it with, and what you can do about it.

WHO THIS POLICY APPLIES TO

This policy applies to Shaw Building Group Pty Ltd (ABN 54 096 942 077), the developer of Mercer + Oak (referred to in this policy as we, us, our).

The Property Collective Projects acts as the appointed sales and marketing agent for Mercer + Oak. They have their own privacy policy, available on their website. Where you enquire about Mercer + Oak, your information is handled in accordance with this policy and theirs.

THE INFORMATION WE COLLECT

The personal information we collect from you typically includes:

• Your name.
• Your email address and phone number.
• The suburb you currently live in, where you choose to share it.
• Your indicative budget band, where you choose to share it on the enquiry form.
• Any other information you choose to include in the comments field of the enquiry form, or share with us in conversation.
• Records of your correspondence with us, including emails, calls, and notes from meetings or appointments.

When you visit the website, we also collect technical information automatically — including your IP address, browser type, device type, the site that referred you, and the pages you visit. This is covered further under Cookies and analytics below.

We do not knowingly collect sensitive information (such as health information, racial or ethnic origin, or political views) and ask that you not include it in enquiry submissions. If you do, we’ll delete it on becoming aware of it.

HOW WE COLLECT IT

We collect personal information directly from you when you:

• Submit the enquiry form on this website.
• Subscribe to project updates.
• Contact us by email, phone, or in person at a display suite, inspection or appointment.
• Sign or exchange documents in connection with a contract of sale.

We also receive information about you from The Property Collective Projects and any listing agent appointed to Mercer + Oak, in connection with your enquiry. Technical information is collected automatically through cookies and analytics tools described below.

WHY WE COLLECT IT

We use personal information to:

• Respond to your enquiry and provide information about Mercer + Oak.
• Send project updates and marketing communications where you have asked to receive them.
• Arrange and conduct inspections, appointments and sales conversations.
• Issue, exchange and complete contracts of sale where you proceed to purchase.
• Understand how this website is used, and improve it.
• Plan and refine the sales campaign — for example, by reviewing budget-band responses in aggregate to inform pricing decisions.
• Comply with our legal obligations, including under property, taxation, and anti-money-laundering laws.

WHO WE SHARE IT WITH

We share personal information with:

• The Property Collective Projects, our appointed sales and marketing agent, and the named listing agent for Mercer + Oak.
• Service providers who help us operate the website and the sales campaign — including our website host, customer relationship management (CRM) system, email marketing platform, analytics provider, and any document-signing platform used for contracts.
• Professional advisers, including conveyancers, lawyers and accountants, where required for a contract of sale or related transaction.
• Regulators, courts and government agencies, where required or authorised by law.

We do not sell your personal information.

DIRECT MARKETING

If you submit an enquiry or subscribe to updates, we and The Property Collective Projects may send you information about Mercer + Oak, and, where you’ve indicated an interest, related developments. Every marketing email includes an unsubscribe link, which we will act on. You can also ask to be removed from a marketing list at any time by emailing the address in Contact us below. We comply with the Spam Act 2003 (Cth).

OVERSEAS DISCLOSURE

Some of the service providers we rely on store or process data outside Australia. Our analytics, email marketing and CRM tools may store data in the United States or other jurisdictions where their parent companies are based. By submitting your information, you consent to its disclosure to these providers, on the understanding that they are bound by their own privacy commitments and the contracts we have with them.

COOKIES AND ANALYTICS

This website uses cookies and similar technologies to remember your preferences and understand how the site is used. Some cookies are strictly necessary for the site to function. Others are analytics cookies that help us see which pages are visited most, how visitors arrive, and where they leave.

We use Google Analytics to collect this anonymised information. You can disable cookies through your browser settings, but some parts of the site may not work as intended if you do.

STORAGE AND SECURITY

We store personal information in cloud-based systems operated by reputable providers, and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. No system is completely secure. If an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

We retain personal information for as long as it is needed for the purposes set out in this policy, and for as long as the law requires us to keep records. Information collected during a sales campaign is typically retained for the duration of the campaign and a reasonable period afterwards, then destroyed or de-identified.

ACCESSING AND CORRECTING YOUR INFORMATION

You can ask for access to the personal information we hold about you, and ask us to correct it if it’s inaccurate, out of date, incomplete or misleading. To do so, contact us using the details at the end of this policy. We will respond within a reasonable time, generally within 30 days. In limited circumstances, the law permits us to refuse a request — if that applies, we will explain why.

COMPLAINTS

If you believe we’ve mishandled your personal information, please contact us first using the details below. We’ll acknowledge your complaint and aim to respond within a reasonable time.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

• Online: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5288, Sydney NSW 2001

CHANGES TO THIS POLICY

We may update this policy from time to time. The current version is always available on this page, and the effective date appears at the top. Substantive changes will be flagged on the website.

CONTACT US

Privacy enquiries can be directed to:

Shaw Building Group Pty Ltd
ABN 54 096 942 077  ·  ACN 096 942 077
27 Altree Court, Phillip ACT 2606
Email: reception@shawbg.com.au

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